Wifi 1000mbps line failed

My day began with all smiles knowing I would finally be getting a 1000mbps line until they activated my wifi, when we did our speed test it came back as 11mbps I was disappointed but I had hope it was just a technical fualt and vox would sort it out the next day due to me having faith in the vox brand unfortunately I was the idiot for thinking that it's been seven days so far and they now want me to pay for a technician to come out and fix the problem please note it's been seven days they left me with a problem on installations now I need to pay them as an extra bonus vox has rewarded me with no internet connection on the 1 December 2023 I have made a call everyday for 7 days trying to sort the issue out I spent more than R600 worth of airtime on communication and no one will call you back when there is an issue highly disappointed please do not trust vox telecommunications.