1 reviews | Active since Oct 2022
WI FI WAS NOT ACTIOVATED / SERVICE NEVER ACTIVE
WI-FI DID NOT FUNCTION/ACTIVATED
It has been a week since the installation of fibre was done, till today the system is not running. I tried several times to make calls to voxtelecom number withought success , the service of voxteletom is pathetic, phones rings for ever with ought success.
On 14/06/2023 at 14:04 I called voxtelecom with the intention of trying to be assisted to connect fibre unfortunately the phone was never answered. Thursday 15/06/23 at 17: 40 we also tried to call for assistance still we could win until we run out of airtime.
I have run out of data and airtime trying to make calls and to connect the fire with ought any success.
I this the best thing is for to come and collect your instrument since nothing seems to be in order.
I am not happy with the service, it is awful .. I have received the invoice detailing the amount due from me.
I reject to pay this amount of R793.23 on the 1st July.
Ever since the installation of wifi nothing has ever worked, the installation was done by till now the wifi is not in order, even the power light/broadband from the wall box is off.
I am not happy with the service I got, I cannot pay for what I have not utilized.
To my suprice my account is handed over to debt collectors now the Total I owe Vox Telecom is R6364.90 this bill is for service that I did not even utilized.
LANGA
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox has rep**** to me, I am told I am liable for R6364.90, This is surprising me that I have to pay for the service that I did not use, not even a single day when their Wi-Fi network was running. I would like to see a proof that the Wi-Fi was active in our property, Surely Vox has a system of tracking network connectivity that goes in and out of my family members and my phone, as a proof that their network indeed was once active since they say they have provided Wi-Fi service. Secondly, we were informed by Vuma that the Rooter is faulty, is required to be replaced sine the technicians came twice to try resolve the technical fault, but it was not replaced, I wrote several emails to Vox, but I did not get the assistance. Vox service is Appalling, I do not recommend the service to anyone. Now Vox has handed my account over to Debt collectors with horrific extra charges.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,BAD SERVICE
Vox has rep**** to me, I am told I am liable for R6364.90, This is surprising me that I have to pay for the service that I did not use, not even a single day when their Wi-Fi network was running. I would like to see a proof that the Wi-Fi was active in our property, Surely Vox has a system of tracking network connectivity that goes in and out of my family members and my phone, as a proof that their network indeed was once active since they say they have provided Wi-Fi service. Secondly, we were informed by Vuma that the Rooter is faulty, is required to be replaced sine the technicians came twice to try resolve the technical fault, but it was not replaced, I wrote several emails to Vox, but I did not get the assistance. Vox service is Appalling, I do not recommend the service to anyone. Now Vox has handed my account over to Debt collectors with horrific extra charges.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,BAD SERVICE