Wi-fi "shedding" monthly from the 15th to whenever Vox/Frogfoot decides to reinstate wi-fi

Can you please add a minus star? We have Vox via Frogfoot. Every month without fail we have no wi-fi on the 15th. This normally lasts for a day or two, sometimes more. I think we should get discount for the days that we have no service. I also have subscriptions to Netflix, Showmax and Britbox. I would like to be reimbursed for the days we cannot use these services as a result of no connectivity. Furthermore we need to buy data via Vodacom (which is supp**** by Vox) Are these airtime vouchers claimable from Vox/Vodacom for the inconvenience caused?