JR
Joel R

1 reviews | Active since Mar 2017

10 Dec 2024, 09:41

Why should I pay for the service that I am no longer receiving

I have singed up for a Vox Satellite and installation was done, the internet was very poor and I had to upgrade but still it very terrible. Upon cancellation they invoiced me for the duration of the contract of which I disrupted it and I was told that I need to pay the full amount even when I am not using their services. Fast forward now I have been summoned for the why because I have paid for the services I have received from Vox. I really don’t understand why should I pay the services that I am literally not utilising. This feels like a daylight ******* and my rights as a consumer has been violated. Kindly leave me alone as I don’t owe you anything, you took all your equipment upon cancellation and why should I pay the R23000-00 for the service I am nolonger receiving what kind of service provider is this, is it the one that was formed to ****** money from customers who are no longer receiving the services from them or what someone please balance me really quickly.

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Replies (2)
Vox Telecom
Vox Telecom's reply10 Dec 2024, 10:09
Official
 Good day, Joel 
  
 Thank you for your review.
 A request has been logged with the debtors department for assistance.
 
 The debtors team will make contact with you directly to assist with the resolution of the complaint. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply13 Dec 2024, 13:00
Official
 Good day, Joel 
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox