Why let me set cancellation date when you'll do whatever you want anyway?

I gave my 1 month notice to cancel my subscription. I set the date of cancellation for the end of November. It's the 2/11 now and they've cancelled it already.

It's a Saturday today, so the relevant team can't help because they only work during the week but they worked enough to cancel my contract basically a month before the time, leaving me stranded. Affecting my work.

Absolutely terrible. Called the technician in the early hours, she said she doesn't see anything and I must wait for 8am but it's 8am and nobody in the relevant department is working.

Vox just wants to take your money without providing decent service. Nobody is expecting great service yet they fail to provide decent service . All my friends complain about them as well.

Why give me an option to choose cancellation date when you cancel is 4 weeks before the agreed date which even the agent that called me to confirm my cancellation told me the date I put. I set the date in relation to my work. My way of earning an income and vox agreed to it and did what they wanted in the end.

Horrible service. Absolutely happy this is the end between Vox and I. Looking forward to using a better company which could basically be any company at this point since the bar set by Vox doesn't even exist .