Why is your website showing connectivity options when there aren't any available??? FALSE ADVERTISING!!!
I went to shop.vox.co.za/vox/connectivity/check to see if there are any options available at my address. According to the Vox website there is 4 Connectivity options available. So I signed up for the Fibre to the Home option on 29/06/21. Very excited to be connected. Just to receive a email today 19/07/21 after numerous emails asking when will I be connected informing me that order cannot be advanced due to the fibre network in my area or complex not being available yet. According to me this is false advertising, why does your website state there is connectivity options when there aren't????? I have screenshots and proof of everything.
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Vox Telecom's replyOfficial
19 Jul 2021, 12:19Good day, Armand V
Thank you for your post.
Kindly note that the details of your complaint has been escalated for assistance.
We will contact you directly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been escalated for assistance.
We will contact you directly to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's reply19 Jul 2021, 12:19
Official
Good day, Armand V
Thank you for your post.
Kindly note that the details of your complaint has been escalated for assistance.
We will contact you directly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been escalated for assistance.
We will contact you directly to assist with the resolution of your complaint.
Kind Regards,
Vox