1 reviews | Active since Mar 2009

01 Dec 2021, 08:57

WHY DO I NEED TO STRUGGLE??

Item: Vox Telecom
Rating: 1
Author: Vernon K

Good Day VOX

Thank you for not assisting me with this and making me frustrated.

I made a mistake by ordering a 50/50 line. I then cancelled this and ordered the 100/110 line. This was corrected and the link is working fine after multiple complaints and emails to VOX and Metro Fiber. Line went active with the 50/50 on the 11th. This was rectified to the correct speeds on the 17th. What a mess.

Now I have received a bill where I am charged for the 50/50 and the 100/100. I asked your "accounts" team to contact me to discuss and sort out. This was Monday that passed.

You are quick to debit me, but let there be an issue and I have to wait for some day for assistance. This is utter pathetic service from your sales side and your account side. I know its not the most expensive line on your books, but to me this is mine.

WHY DO I NEED TO STRUGGLE??

Please contact me before 12 today or this will be going to your CEO.

Awaiting your feedback. Vernon

Helpful (0)

Replies (6)

Vox Telecom's replyOfficial

01 Dec 2021, 10:07

Good day Vernon D

Thank you for your enquiry.

The 50/50 has already been credited on Invoice Number IAB***5

We have sent you all the invoices to assist.

Regards

Best regards,

Vox Telecom's reply01 Dec 2021, 10:07

Official

Good day Vernon D

Thank you for your enquiry.

The 50/50 has already been credited on Invoice Number IAB***5

We have sent you all the invoices to assist.

Regards

Best regards,

Vox Telecom's replyOfficial

01 Dec 2021, 10:09

Good day Vernon.

We have sent you a private message separately to assist with the billing enquiry .

Regards
Vox

Best regards,

Vox Telecom's reply01 Dec 2021, 10:09

Official

Good day Vernon.

We have sent you a private message separately to assist with the billing enquiry .

Regards
Vox

Best regards,

Vernon K's updateReviewer Update

01 Dec 2021, 10:25

And when will the difference be refunded back into my account?

Vernon K's update01 Dec 2021, 10:25

Reviewer Update

And when will the difference be refunded back into my account?

Vox Telecom's replyOfficial

01 Dec 2021, 11:30

Good day, Vernon D

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Best regards,

Vox Telecom's reply01 Dec 2021, 11:30

Official

Best regards,

Vernon K's updateReviewer Update

01 Dec 2021, 16:45

Yes they have, I was not aware that I would get billed for November and December in one month.

Thank you for the prompt assistance.

Vernon K's update01 Dec 2021, 16:45

Reviewer Update

Yes they have, I was not aware that I would get billed for November and December in one month.

Thank you for the prompt assistance.

Vox Telecom's replyOfficial

01 Dec 2021, 17:06

Hi Vernon,

Its a pleasure.

Have a good evening.

Regards
Vox

Best regards,

Vox Telecom's reply01 Dec 2021, 17:06

Official

Hi Vernon,

Its a pleasure.

Have a good evening.

Regards
Vox

Best regards,