JS
Johann S
1 reviews | Active since Oct 2014
29 Oct 2015, 14:31
Why do I have to pay for something I didn't get???
I app**** for data via their online site.<br> I was unfortunately unable to cancel my other isp contract and had to cancel with Vox.<br> I placed a stop on the debit order and then cancelled my services with Vox.<br> <br> I never used any of their data.<br> <br> Now they keep on bugging me for payment.<br> <br> \Data were allocated to me. Your services were cancelled and you lost the data"<br> <br> Why do I have to pay for something I didn't get??<br> <br> This is a *******!!!<br> """
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Vox Telecom's replyOfficial
29 Oct 2015, 14:55Hello johannsmith7,
Thank you for entrusting us with your inquiry, we had an quick investigation and came to the following conclusion.
1. You purchased the ADSL FatPipe 300GB package on the 5th of October 2015
2. Cancellation only came though on the 26th of Aug 2015, this does not fall within the 7 day cancellation period.
3. You did stop the debit order with your bank, however this does not notify Vox to process the cancellation, and therefore, you have been receiving calls regarding the outstanding balance on your account.
4. We have also investigated the usage on the account, and found that the data was not used.
Due to the fact that there was no usage on the account, and no 3rd party involved with this services, we will out of cutesy cancel the package with immediate effect, and process the necessary credit on the account. Conformation will be sent to you via email.
Kind Regards
Voxy
***
Thank you for entrusting us with your inquiry, we had an quick investigation and came to the following conclusion.
1. You purchased the ADSL FatPipe 300GB package on the 5th of October 2015
2. Cancellation only came though on the 26th of Aug 2015, this does not fall within the 7 day cancellation period.
3. You did stop the debit order with your bank, however this does not notify Vox to process the cancellation, and therefore, you have been receiving calls regarding the outstanding balance on your account.
4. We have also investigated the usage on the account, and found that the data was not used.
Due to the fact that there was no usage on the account, and no 3rd party involved with this services, we will out of cutesy cancel the package with immediate effect, and process the necessary credit on the account. Conformation will be sent to you via email.
Kind Regards
Voxy
***
Vox Telecom's reply29 Oct 2015, 14:55
Official
Hello johannsmith7,
Thank you for entrusting us with your inquiry, we had an quick investigation and came to the following conclusion.
1. You purchased the ADSL FatPipe 300GB package on the 5th of October 2015
2. Cancellation only came though on the 26th of Aug 2015, this does not fall within the 7 day cancellation period.
3. You did stop the debit order with your bank, however this does not notify Vox to process the cancellation, and therefore, you have been receiving calls regarding the outstanding balance on your account.
4. We have also investigated the usage on the account, and found that the data was not used.
Due to the fact that there was no usage on the account, and no 3rd party involved with this services, we will out of cutesy cancel the package with immediate effect, and process the necessary credit on the account. Conformation will be sent to you via email.
Kind Regards
Voxy
***
Thank you for entrusting us with your inquiry, we had an quick investigation and came to the following conclusion.
1. You purchased the ADSL FatPipe 300GB package on the 5th of October 2015
2. Cancellation only came though on the 26th of Aug 2015, this does not fall within the 7 day cancellation period.
3. You did stop the debit order with your bank, however this does not notify Vox to process the cancellation, and therefore, you have been receiving calls regarding the outstanding balance on your account.
4. We have also investigated the usage on the account, and found that the data was not used.
Due to the fact that there was no usage on the account, and no 3rd party involved with this services, we will out of cutesy cancel the package with immediate effect, and process the necessary credit on the account. Conformation will be sent to you via email.
Kind Regards
Voxy
***