MK
Mohlalamobe K
1 reviews | Active since Feb 2024
11 Mar 2024, 12:17
Why am I paying for services I did not use
After countless emails, Whatsapp and calls I am now being billed R96 for a service I did not use. I am honestly tired of the calls I make and emails I send not being attended to. I almost rated them good yesterday because their network is good but the admin and billing is a huge let down and very frustrating. Etiene knows that I did not have a password until the 1st. I also spoke to Brian his manager. Why am I being pushed over the edge every time no man
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Replies (3)
Vox Telecom's replyOfficial
11 Mar 2024, 12:51Good day, Mohlalamobe K
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply11 Mar 2024, 12:51
Official
Good day, Mohlalamobe K
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
MK
Mohlalamobe K's updateReviewer Update
11 Mar 2024, 14:27I have just been told I must pay for the 7 days I requested a password over and over and like i mentioned between the calls and the data I used it is way more than the R96 i used. I then told Etiene that I want to pause my membership so that I can think about this contract and he is refusing. What happened to month to month? I am truly not able to continue like this. I am still asking why am I paying for services I did not use and not out of my own doing.
MK
Mohlalamobe K's update11 Mar 2024, 14:27
Reviewer Update
I have just been told I must pay for the 7 days I requested a password over and over and like i mentioned between the calls and the data I used it is way more than the R96 i used. I then told Etiene that I want to pause my membership so that I can think about this contract and he is refusing. What happened to month to month? I am truly not able to continue like this. I am still asking why am I paying for services I did not use and not out of my own doing.
Vox Telecom's replyOfficial
15 Mar 2024, 08:22 Good day, Mohlalamobe
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 Mar 2024, 08:22
Official
Good day, Mohlalamobe
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox