AVNW
Annamarie Van Niekerk Wyk
1 reviews | Active since Sept 2023
02 Jul 2024, 09:28
Who the hell is Stage Zero!
Who is Stage Zero??? I had to call by bank to find out who this debit order is appearing on my statement, just to find out they took over the billing of a UPS I asked VOX. So exactly who gave Stage Zero permission to debit my account? Where did I sign? I have not received any invoice from this Stage Zero either... The number I was provide to contact, the department I need if you select that option the number just went dead. *** Called VOX, I will wait the entire day as I was nr 20 in line! Not on... Expect a cancellation after so many years I'm highly disappointed. Not even a notice letter.
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Vox Telecom's replyOfficial
02 Jul 2024, 10:24Good day, Annamarie
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably.
As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service.
Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
Kind Regards,
Vox
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably.
As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service.
Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
Kind Regards,
Vox
Vox Telecom's reply02 Jul 2024, 10:24
Official
Good day, Annamarie
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably.
As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service.
Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
Kind Regards,
Vox
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably.
As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service.
Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
Kind Regards,
Vox