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Precious M
1 reviews | Active since Sept 2021
06 Feb 2023, 13:03
Wheres my order
Being a new client dissapoints me even more, I placed an order on the 24th of January 2023 order X*** but still nothing tracking my order status is still the same I keep getting told to contact different departments with no resolution at all I need these people to just cancel my order!!!!
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Replies (2)
Vox Telecom's replyOfficial
06 Feb 2023, 13:50Good day, Precious M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
On the 24 Jan 2023 - email was sent confirming the Leadtime for all fibre orders is up to 6 weeks, however could be sooner.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
On the 24 Jan 2023 - email was sent confirming the Leadtime for all fibre orders is up to 6 weeks, however could be sooner.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2023, 13:50
Official
Good day, Precious M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
On the 24 Jan 2023 - email was sent confirming the Leadtime for all fibre orders is up to 6 weeks, however could be sooner.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
On the 24 Jan 2023 - email was sent confirming the Leadtime for all fibre orders is up to 6 weeks, however could be sooner.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Feb 2023, 13:27Good day, Precious M
Thank you for your patience whilst this matter was being investigated.
We received confirmation that your order is currently being placed on hold up until the area is live. A pre-order has been logged with Metro fibre ,however we can not proceed.
The Project management team will keep you updated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that your order is currently being placed on hold up until the area is live. A pre-order has been logged with Metro fibre ,however we can not proceed.
The Project management team will keep you updated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2023, 13:27
Official
Good day, Precious M
Thank you for your patience whilst this matter was being investigated.
We received confirmation that your order is currently being placed on hold up until the area is live. A pre-order has been logged with Metro fibre ,however we can not proceed.
The Project management team will keep you updated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that your order is currently being placed on hold up until the area is live. A pre-order has been logged with Metro fibre ,however we can not proceed.
The Project management team will keep you updated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox