Where is my fibre?

Item: Vox Telecom
Rating: 1
Author: Adrian A

Have been a vox client for a number of years, currently waiting on a "new" installation.

The agreement was signed on the 4th and to date I have had no feedback. Emails get no reply and was just hung up on after being on hold not the first time this has happened either.

Previous installations have been quick and efficient.

The more annoying part is that I have used vox at this current address before about two years back, the infrastructure and everything already exists...

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

17 Apr 2023, 09:14

Good day, Adrian

Thank you for your review.

Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply17 Apr 2023, 09:14

Official

Adrian A's updateReviewer Update

17 Apr 2023, 14:50

Hi,

Please can I have an update? Still no reply to previous mails and no update on the vox app.

Thanks,

Adrian A's update17 Apr 2023, 14:50

Reviewer Update

Hi,

Please can I have an update? Still no reply to previous mails and no update on the vox app.

Thanks,

Vox Telecom's replyOfficial

28 Apr 2023, 11:27

Good day, Adrian

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been reconfigured.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply28 Apr 2023, 11:27

Official