Where customer service comes to die!

I have never in my life dealt with such bad and negligent customer service. We've been waiting for Vox since the 13th of December. No one communicates anything, instead they told me they're closing for the holidays. We're expected to pay but still nothing. I've had no communication come through and instead they're trying to get me to approve a debit order mandate that idk what it's even for because the account isn't even going under my profile. I enjoyed their service at my parents home but their service is honestly the ****tiest! And now i see I'm not the crazy one because everyone's reviews are 1 star. You guys need to do something about this. I used to refer people to Vox. Never again