SS
Shaun S
1 reviews | Active since Feb 2024
05 Feb 2025, 12:01
When you are stuggling all you can do is expect VOX to kick you while you are down.
Another sad one rating when the rating should actually be Zero. I was a loyal and happy client of VOX for many years and when I was no longer employed, while I was on a month to month contact, my account was suspended due to not having funds and then paid to settle and close my contact and yet since then until now, I have been hounded and forced to pay the once month notice period off without having any service at the time. I have escalated this case with a team of lawyers and will be taking this up with the relevant ombudsman as well. This is simple an FYI, which is the first of many that will be published regarding the events to follow. Shaun ***
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Replies (2)
Vox Telecom's replyOfficial
05 Feb 2025, 13:03Good day, Shaun S
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Feb 2025, 13:03
Official
Good day, Shaun S
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Feb 2025, 13:40 Good day, Shaun S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2025, 13:40
Official
Good day, Shaun S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox