VK
VAUGHN K
1 reviews | Active since Jul 2011
13 Dec 2023, 09:04
What's happening at VOX?
Vox, your service levels have hit rock bottom. I referred many of my relatives to you as a few years ago you had great support staff who were technically inclined, resolved queries quickly and followed up untill matters were resolved.
These days, your internet service you provide clients are unreliable, calling your support staff entails long wait times and a rookie consultant who only knows to ask you to reboot your router and will drop the call when it suites them.
Sending an email is even more frustrating.. You contact help@ wait 2 days only for the consultant to have responded without actually reading your request.
What's going on at your company?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Dec 2023, 09:44Good day, VAUGHN
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Dec 2023, 09:44
Official
Good day, VAUGHN
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Dec 2023, 11:29 Good day, VAUGHN
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Vox Telecom's reply14 Dec 2023, 11:29
Official
Good day, VAUGHN
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox