What???? Why should I pay R2k?

This is possibly the worst service I've received, I have waited on the line for long minutes with no answer or customer services that keep routing me to different departments, better yet - queries on their whatsapp conversation that are closed after 2 seconds with no resolution.

I want to know why I should return a device I'm still using, and why would I be charged R2k for the same device that is 2 years old, even better still why did you not send me information on where to return this device if i needed to return this? would I dream this address up? your call centres are so fragmented that when they transfer you to another department, you get no help and have to start all over again. Either make arrangements to come collect the device you sent me, remove that R2k or i will find a new service provider to move to.