BS
Bruce S
1 reviews | Active since Dec 2021
23 Nov 2023, 10:03
What terrible service
This company is useless when it comes to communications No-one will assist to correct their mistakes and just try to duck and dive. Maanagement hides behind the call centre so you cant talk to them. They.re very quick to take your money but otherwise useless
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Nov 2023, 11:17Good day Bruce S
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply23 Nov 2023, 11:17
Official
Good day Bruce S
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Nov 2023, 10:28Good day, Bruce.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that the Account Management team did attempt to contact you. An email has been sent with the details of the query.
As per the Agreement, the circuit for the fibre is provisioned and activated at a specific address, which is provided by the Network Provider, and cannot be transferred to another address.
Although unused data will be rolled over to the new fibre service, relocation of premises nonetheless necessitates the cancellation of the service, and the applicable charges associated with such cancellation where applicable.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that the Account Management team did attempt to contact you. An email has been sent with the details of the query.
As per the Agreement, the circuit for the fibre is provisioned and activated at a specific address, which is provided by the Network Provider, and cannot be transferred to another address.
Although unused data will be rolled over to the new fibre service, relocation of premises nonetheless necessitates the cancellation of the service, and the applicable charges associated with such cancellation where applicable.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2023, 10:28
Official
Good day, Bruce.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that the Account Management team did attempt to contact you. An email has been sent with the details of the query.
As per the Agreement, the circuit for the fibre is provisioned and activated at a specific address, which is provided by the Network Provider, and cannot be transferred to another address.
Although unused data will be rolled over to the new fibre service, relocation of premises nonetheless necessitates the cancellation of the service, and the applicable charges associated with such cancellation where applicable.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that the Account Management team did attempt to contact you. An email has been sent with the details of the query.
As per the Agreement, the circuit for the fibre is provisioned and activated at a specific address, which is provided by the Network Provider, and cannot be transferred to another address.
Although unused data will be rolled over to the new fibre service, relocation of premises nonetheless necessitates the cancellation of the service, and the applicable charges associated with such cancellation where applicable.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox