MM
Molly M

1 reviews | Active since Oct 2017

16 Jan 2025, 08:30

What nonsense is this?

Another day with no connection. I logged a ticket on Saturday and my fibre only worked for a day after I ran after evotel technicians that I bumped into on Monday if it wasnโ€™t for them my fibre would still be off but guess what, my connection has been off again since yesterday morning. What do you call this guys? ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ I was only connected for one and a half day and yet you guys want your money in full?????

Kindly close your business if you guys are struggling please ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ Donโ€™t play with our monies

0
Replies (10)
Vox Telecom
Vox Telecom's reply16 Jan 2025, 08:56
Official
Good day, Molly M
 
 Thank you for your review.

 A request has been logged with the relevant department for assistance.
Regards
Vox
MM
Molly M's update16 Jan 2025, 12:55
Reviewer Update
Paying for your services and still have to buy data doesnโ€™t make any sense ๐Ÿคท๐Ÿฝโ™€๏ธ
MM
Molly M's update17 Jan 2025, 07:31
Reviewer Update
will I ever get connection again or should I cancel my service?

Please bring back my money if your business is struggling
MM
Molly M's update17 Jan 2025, 07:39
Reviewer Update
I was informed that a technician will come and assist yesterday but guess what I waited for AIR TO COME !!!!
MM
Molly M's update17 Jan 2025, 09:46
Reviewer Update
Iโ€™m being told the same lies everyday and I bet Iโ€™ll be sent an invoice to pay the full amount for zero service..!!

I think, itโ€™s best that Vox Telecom give there customers a toilet sign especially to new customers. At least that will give us the real sign
Vox Telecom
Vox Telecom's reply17 Jan 2025, 09:54
Official
Hi Molly
 
 We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Evotel for assistance. 
The Support team has confirmed that they have been in contact with you to provide the feedback too. 

Kind Regards, 
Vox
MM
Molly M's update17 Jan 2025, 18:53
Reviewer Update
While you guys are still struggling to connect my fibre, you might as well build a toilet to flush your horrible service!!!!!
MM
Molly M's update18 Jan 2025, 08:10
Reviewer Update
Hai sies maaan ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ
Vox Telecom
Vox Telecom's reply22 Jan 2025, 11:01
Official
Good day, Molly

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Evotel restored the link.

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards
 Vox 
MM
Molly M's update22 Jan 2025, 20:24
Reviewer Update
Gone again !!!
Iโ€™m tired of this ๐Ÿšฎ