CJvR
Cherry Jansen van Rensburg
1 reviews | Active since Nov 2010
07 Dec 2023, 08:02
What must one do to obtain a real response from Vox????
After numerous emails, phone calls and automated receipts of "tickets" we are still no closer to an answer to our query on our wi fi. What does one have to do to have an agent respond?????
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Dec 2023, 09:28Good day, Cherry Jansen van Rensburg
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
Vox Telecom's reply07 Dec 2023, 09:28
Official
Good day, Cherry Jansen van Rensburg
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
Vox Telecom's replyOfficial
07 Dec 2023, 10:43Good day Cherry ,
The above has been noted and relayed to the team for urgent assistance.
Kind regards,
The above has been noted and relayed to the team for urgent assistance.
Kind regards,
Vox Telecom's reply07 Dec 2023, 10:43
Official
Good day Cherry ,
The above has been noted and relayed to the team for urgent assistance.
Kind regards,
The above has been noted and relayed to the team for urgent assistance.
Kind regards,
Vox Telecom's replyOfficial
07 Dec 2023, 14:23Good day, Cherry.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from the Cancellations team that contact has been made, and they have sent further email communication about the query.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from the Cancellations team that contact has been made, and they have sent further email communication about the query.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply07 Dec 2023, 14:23
Official
Good day, Cherry.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from the Cancellations team that contact has been made, and they have sent further email communication about the query.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from the Cancellations team that contact has been made, and they have sent further email communication about the query.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox