What its like having vox as internet provider.

I have vox at my house e as my internet provider and they are also frogfooot. This is the lines in my are we use for fiber in Port Elizabeth. In the beginning the sales service was fast and all whent well. Then come September 2023 to October 2023 where by I had 3weeks of little to no internet every day. Speeds woreso slow I could not even watch youtube off my phone in Lowes settings. I send them a lot of e mails with this and there responce is ticked opend next day ticket closed. I went to tebre office in Cape road and spoke to a manager he promised they gonna sort me out and credit my account with that time. I never got the credit... And now this year September 2024 same thing little to no internet lots of drops where I get disconnected. I'm a youtuber and need the internet for my work. I do licesreams and the internet drops so I get disconnected. Or the connection is so bad on weekends I cant even do livestreaming. I keep sending e mails with same responce ticket opend ticked close. I alwys ask them for there eft details so I can rather eft them what they deserver. Told them I'm gonna take the payment due devide it by days in month subtract every day of bad internet to no or drops. And that's what I'm gonna pay. Pay for what I got. I get ignored by vox. Last week so.eone phones me wile I'm at work and I get asked to test my hone internet speed. Like halloo I told him I'm at work. Phone me at 18:00 when I'm at home. I was told I will be phoned. It's more then 1 week later no phone call. Now this months debit order was not taken by vox and now today I get msg from them telling me they gonna suspend my account . But they did not take the debit order nor provide me with eft details like i asked them so many times.. well DO NOT USE VOX/FROOGFOOT.. NO ONE ATTENTDS TO YOUR COMAINTS.