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chane P
1 reviews | Active since Aug 2022
01 Aug 2022, 13:17
WHAT IS HAPPENING!!!
We have always been happy with VOX but I don't know what is happening at the moment. We pre-arranged a new fibre line as we are moving into a new house for a certain date. I have been calling for 4 days now and the customer service agents keep telling me they will send an email to the installation team, or that they will ask VUMA to call me! NOBODY is calling us! SO who is responsible for this and why is no one calling us? I don't know what is going on and when they will be coming because everyone just keeps passing the buck!
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Replies (3)
Vox Telecom's replyOfficial
01 Aug 2022, 13:53Good day, Chane D
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Aug 2022, 13:53
Official
Good day, Chane D
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
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chane P's updateReviewer Update
02 Aug 2022, 08:26thank you for getting back to us. Someone from VOX did call us yesterday afternoon, but no one from VUMA to install... this is obviously where the problem lies...
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chane P's update02 Aug 2022, 08:26
Reviewer Update
thank you for getting back to us. Someone from VOX did call us yesterday afternoon, but no one from VUMA to install... this is obviously where the problem lies...
Vox Telecom's replyOfficial
03 Aug 2022, 07:43Good day, Chane D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation was scheduled for 03 Aug 2022
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation was scheduled for 03 Aug 2022
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Vox Telecom's reply03 Aug 2022, 07:43
Official
Good day, Chane D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation was scheduled for 03 Aug 2022
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation was scheduled for 03 Aug 2022
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox