CL
Calvin L
1 reviews | Active since Nov 2024
07 May 2025, 07:32
What companies like this get away with
First off they do not take the money off my account on the day specified. Then I see they want to charge me double for one month. I made the debit order get sent back and now they want to charge me for that as well. If they did not charge me double then everything would be fine, so who's fault is it? 3 days and no support on my request.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 May 2025, 08:13Good day, Calvin
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply07 May 2025, 08:13
Official
Good day, Calvin
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
CL
Calvin L's updateReviewer Update
07 May 2025, 11:21So another 3 (who knows) days of waiting. What if I did not post a review here? How long would I have waited then?
CL
Calvin L's update07 May 2025, 11:21
Reviewer Update
So another 3 (who knows) days of waiting. What if I did not post a review here? How long would I have waited then?
Vox Telecom's replyOfficial
08 May 2025, 11:26Good day, Calvin
Thank you for your patience whilst this matter was being investigated.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 May 2025, 11:26
Official
Good day, Calvin
Thank you for your patience whilst this matter was being investigated.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox