SZ
Shona Z
1 reviews | Active since Mar 2022
13 Jun 2023, 21:38
What circus runs your account department Vox?!?
What an absolute joke, more downtime than actually providing a service, their accounts are a mess too! Dealt with a person by the name of Shweta, that reassured me my account wouldn’t be suspended while there was an issue with it (another mess on their part), proof of payment was sent to Shweta, and low and behold they suspend my account. When it’s actually paid! I thought it was another technical fault when there was no internet AGAIN tonight, only to be told that no payments from me were actually credited on their side. Shame on you vox, and your very bad accounts department!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Jun 2023, 22:10Good day Shona Z,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Your reference is VOX***7
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Your reference is VOX***7
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's reply13 Jun 2023, 22:10
Official
Good day Shona Z,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Your reference is VOX***7
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Your reference is VOX***7
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's replyOfficial
22 Jun 2023, 08:17 Good day, Shona Z,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply22 Jun 2023, 08:17
Official
Good day, Shona Z,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox