CB
Cobus B
1 reviews | Active since Oct 2022
25 Oct 2022, 20:50
What are we paying for???? R1000pm for a 5mb line????
What a shame! I have been with Vox for many years and they always had the best service. I used to brag to everyone I know and refer Vox as a great internet service provider. Unfortunately once they started growing, Vox also started giving poor service. People pay for a high speed internet, but can barely get a 5mb/s speed. Streaming becomes a hassle and 25min to download a 1gig file is obviously not what I want to be paying for. The problem is... You can't just cancel your contract, because Vox is WELL KNOWN for the massive cancellation fees. Shame on you Vox... Shame on you...
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Oct 2022, 21:54Good day Cobus V,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our Support team for assistance.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply25 Oct 2022, 21:54
Official
Good day Cobus V,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our Support team for assistance.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Oct 2022, 10:16Good day , Cobus V,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply27 Oct 2022, 10:16
Official
Good day , Cobus V,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox