1 reviews | Active since Mar 2020
What a waste of time and Money
For the last few months I have been having connectivity issues.. I have even spoken to a manager..another lady called me in June.. till date nothing was sorted out. I moved from my previois property to a new property at the end of July. I had no connectivity for the whole of August and they delivered my Router almost 2 weeks after fibre line was ready. And I get charged the full amount. Furthermore my services are now suspended.
Were is the fairness of this? Who is going to reimburse me for all the data I had to purchase on prepaid for the whole of August?
I have had continous issues with the previous router and no technician ever came to my property to check or install a new router. I have tickets and Faults logged. But nothing ever happened.
Thank you for your post.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
I have lost all faith in this company. No technician will ever come out to conduct repairs or check your router. I have been waiting 6 Months for any assistance and only when I stopped paying the account, they are very quick to call me then. What service is this?
Waste of money, no reimbur*****t or credit for data I had to purchase when their wifi router was not working for a full month. The wifi router range didn't even reach 5 meters to my smart TV.
Do not recommend this company to anyone.
I have lost all faith in this company. No technician will ever come out to conduct repairs or check your router. I have been waiting 6 Months for any assistance and only when I stopped paying the account, they are very quick to call me then. What service is this?
Waste of money, no reimbur*****t or credit for data I had to purchase when their wifi router was not working for a full month. The wifi router range didn't even reach 5 meters to my smart TV.
Do not recommend this company to anyone.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox