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Elle T
1 reviews | Active since Jul 2021
07 Jul 2021, 10:17
What a let down Vox is...
I am bitterly disappointed in Vox Telecom. I have been without Fibre for almost 3 weeks now. I have emailed, phoned in and voiced my concerns several times and nothing gets done about it. Vox does not phone me back when I ask and take 3-4 excruciating days to get back to my emails. I have recommended Vox to loads of my friends and family. Well, I am here to tell you - DO NOT GO WITH VOX! It's so sad when you have to write a poor review in the hopes to actually get a response from them.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Jul 2021, 11:38 Good day, Elle T
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Jul 2021, 11:38
Official
Good day, Elle T
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Jul 2021, 15:31Good day Elle T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 Jul 2021, 15:31
Official
Good day Elle T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox