What a disappointment after years of good service

Item: Vox Telecom
Rating: 2
Author: Stephen H

I logged a query with them on the 13th of Feb. Usually they're on the ball and respond within the same day after their automated reply. I have since daily sent an email requesting an update and all I get is an automated reply. I still have the issue and I am still to hear from them.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

16 Feb 2023, 15:23

Good day , Stephen M

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply16 Feb 2023, 15:23

Official

Vox Telecom's replyOfficial

27 Feb 2023, 14:16

Good day, Stephen M

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply27 Feb 2023, 14:16

Official