MB
Marthinus B

1 reviews | Active since Apr 2023

12 Apr 2023, 21:27

We call ourselfs the NEW TELKOM JUST NO SERVICE AT ALL

We need a ZERO star rating for this New "Telkom" they call them selfs VOX really so bad customer service. Pay for 100mbps and receive 12mbps at times 24mbps this is like doing shopping pay for it and get home with nothing. If you call them you get stuck on the phone for 40 plus minutes sending emails no replies. Reson for my review is that please friends do NOT take up a Contract with them they are so Bad. Their excuse for everything is loadshedding all the time. Worst Fibre suppliers we need Zero Star. 😤

0
Replies (2)
Vox Telecom
Vox Telecom's reply12 Apr 2023, 22:27
Official
Good day Marthinus
 
Thank you for your post.
 
Kindly note that the details of your complaint has been sent to the Support  team for assistance.
 
We will contact you directly to assist with the complaint.
 
Kind Regards, 
 Vox
Vox Telecom
Vox Telecom's reply18 Apr 2023, 17:04
Official
Good day, Marthinus
 
Thank you for your patience whilst this matter was being investigated.
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox