RR
Rona Rona.molosiwa
1 reviews | Active since Jan 2025
19 Aug 2025, 10:56
We are on day 8 of internet connection outage
We are on day 8 of internet connection outage. When we log ticket they just forward same message about waiting for Vumatel to repair with no ETR
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Replies (2)
Vox Telecom's replyOfficial
19 Aug 2025, 11:01Good day Rona
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with additional feedback.
Vox Update:
Vumatel GPON Fibre Services FTTH. East Rand - Germiston.
Some customers may experience problems with service degradation
Vumatel and Vendor engineers are still troubleshooting the fault. Further feedback to follow.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with additional feedback.
Vox Update:
Vumatel GPON Fibre Services FTTH. East Rand - Germiston.
Some customers may experience problems with service degradation
Vumatel and Vendor engineers are still troubleshooting the fault. Further feedback to follow.
Regards
Vox
Vox Telecom's reply19 Aug 2025, 11:01
Official
Good day Rona
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with additional feedback.
Vox Update:
Vumatel GPON Fibre Services FTTH. East Rand - Germiston.
Some customers may experience problems with service degradation
Vumatel and Vendor engineers are still troubleshooting the fault. Further feedback to follow.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with additional feedback.
Vox Update:
Vumatel GPON Fibre Services FTTH. East Rand - Germiston.
Some customers may experience problems with service degradation
Vumatel and Vendor engineers are still troubleshooting the fault. Further feedback to follow.
Regards
Vox
Vox Telecom's replyOfficial
21 Aug 2025, 13:16Good day Rona
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Aug 2025, 13:16
Official
Good day Rona
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox