Way to Long to be helped...
Our home fiber is just not working and has not been for 2 days. I have logged a call and have been told it will take up to 72 business hours for my query to be addressed. When I call back I'm just told it's in their queue... We're unable to work from home and just not being helped...
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Nov 2023, 11:51Good day , Gareth L
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Vumatel ( REF #ISP-*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Vumatel ( REF #ISP-*** ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply09 Nov 2023, 11:51
Official
Good day , Gareth L
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Vumatel ( REF #ISP-*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider, Vumatel ( REF #ISP-*** ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
10 Nov 2023, 10:30 Good day, Gareth L
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Nov 2023, 10:30
Official
Good day, Gareth L
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox