LR
Lee R
1 reviews | Active since Nov 2022
08 Nov 2022, 06:50
Watch out for Vox Telecoms people
Watch out these people. They corner you on street to use there internet services. Paid over a thousand 12 October, after spending hundreds on calls made to there so called customer service that either drop the call or leave you hanging for half an hour so that you go to voicemail. My fibre line was installed last week and is active but no router or contact from Vox. Today is 8 November, does anyone know what I can do, not even the lady that sold me the product is responding agter payment was made.
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Replies (3)
Vox Telecom's replyOfficial
08 Nov 2022, 07:21Good day, Lee R
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
The Vox billing will only activate once the Vox service is active , no need for upfront payment - However payment is allocated .
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
The Vox billing will only activate once the Vox service is active , no need for upfront payment - However payment is allocated .
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Nov 2022, 07:21
Official
Good day, Lee R
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
The Vox billing will only activate once the Vox service is active , no need for upfront payment - However payment is allocated .
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
The Vox billing will only activate once the Vox service is active , no need for upfront payment - However payment is allocated .
We will provide feedback to you soonest.
Kind Regards,
Vox
LR
Lee R's updateReviewer Update
09 Nov 2022, 10:14Thank you to Vox for acting fast and efficient. My internet is up an running since yesterday and customer care called me today to find out if I'm happy and if there is anything else that they can help me with. I appreciate it.
LR
Lee R's update09 Nov 2022, 10:14
Reviewer Update
Thank you to Vox for acting fast and efficient. My internet is up an running since yesterday and customer care called me today to find out if I'm happy and if there is anything else that they can help me with. I appreciate it.
Vox Telecom's replyOfficial
09 Nov 2022, 10:24Good day , Lee R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 Nov 2022, 10:24
Official
Good day , Lee R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox