Watch out for VOX

Be warned, do not accept that, when you are an existing VOX ADSL-client and upgrade to fibre that your ADSL-account will be automatically be cancelled. They still charge for ADSL for another month or two as you were responsible to give notice of the cancellation. Even when the fibre contract was signed in January 2020 and only installed in September 2020 and they were initially informed by e-mail that I am an existing ADSL-client with VOX. I can understand if you are changing service provider, but they are missing the opportunity to retain their clients by offering a no-notice transfer from ADSL to fibre. The rep does not work for VOX anymore and the account manager does not respond to messages.