Wasted my time faultfinding their known issue

Very uncool of Vox Telecom to not broadcast a message (via email or SMS) that they had a problem with their upstream provider which meant all I needed to do was re-enter my credentials to get internet access again. I've been without internet access for two days and my wife spent this morning on the phone with Telkom. People don't have time to waste and should not have to be frustrated fault-finding when a company is aware of an issue and cannot be bothered to send out communication. I will be looking for another service provider.