Waste of time

All was going well before I fell short on a payment. I was sent an email to make payment or cancelation will take place by the 1st July however if I made a payment then I could request to reactivate my account and stop the cancelation. To which I did and pop was sent to the accounts department requesting to reactivate my account. In July I made numerous attempts to contact Vox to which was unsuccessful and they still proceeded to cancel my account. I've spent this month trying to resolve everything, spoke to rude agents and got no where. Luckily a team leader has been assisting me and even working after hours to try resolve my issue but still no luck.

Now I'm being told after making another payment that nothing is working out and I have 2 options. The first option would be to request a refund and place a new order with Vox and the second option is to try what we've been trying(keep in mind this isn't working)

The refund will take 7-14 days and only then I can place a new order. I've already spent these 12 days trying option 2.

I also paid another activation fee and yet what everyone fails to understand is that NONE OF THIS IS MY FAULT. I did what I needed to do and someone forgot to put a stop the cancelation. I have the chats on whatsapp where I got no assistance and the emails.

I have been inconvenienced but I must follow their timeframes like it was me who made a mistake.

If I was wrong then i wouldn't have an issue but I did what I was supposed to yet Vox has failed to uphold their customer service.