1 reviews | Active since Feb 2018
"Warranty does not cover power surges and will be liable for the cost of a new router"
My wifi router was installed yesterday and was running successfully for an hour max before it blew a fuse and now I'm liable for the cost of installing a new router.
Good day Carin.
Thank you for bringing this to our attention.
Kindly note that we are currently investigating and will be in contact with you soon.
Kind Regards
Vox Telecom
Good day Carin.
Thank you for bringing this to our attention.
Kindly note that we are currently investigating and will be in contact with you soon.
Kind Regards
Vox Telecom
Good day Carin.
As per the feedback we received, the Technical Engineer was on site and assisted with a new power supply as the one you had on site was faulty.
One of our Customer Experience agents was in contact with you via email and confirmed that everything is in working order.
Should you have any other further queries or might need immediate assistance,please do not hesitate to contact our 24 hour Customer Service Center at : ***
Kind Regards.
Vox Telecom.
Good day Carin.
As per the feedback we received, the Technical Engineer was on site and assisted with a new power supply as the one you had on site was faulty.
One of our Customer Experience agents was in contact with you via email and confirmed that everything is in working order.
Should you have any other further queries or might need immediate assistance,please do not hesitate to contact our 24 hour Customer Service Center at : ***
Kind Regards.
Vox Telecom.