LV
Lucille V

1 reviews | Active since Jul 2022

11 Jul 2022, 17:49

Wanting an answer from Vox

Okay so About our internet at Stille Woning We Have had so Many complaints about internet connections, which have effected our rating on booking.com and all the online platforms. Initially we were with Telkom ADSL, which didn’t work great, but when there was internet, the internet worked. The problem was with Telkom, not the wifi routers we had. Soooo When FIBER came along, I requested a quote to change over, we were advised that all the rooms would have great connection. So since then, we had paid for the installation as well as the wifi extenders (which was quoted and promised for great connection) At the time we were not busy as it was during the 1st wave of covid, so when we started to fill up, AGAIN, complaints again about the Internet. I called Vox and they sent out someone, who after many visits advised that the amount of wifi extenders we have is inadequate for the amount of walls in the guest house ( I did not in the mean time build an entire new guest house – still exactly the same as the day we got quoted) I then needed to pay for extra 4 wifi extenders to secure wifi in all room! AGAIN we had to pay for installation and they installed them. AGAIN no internet, and complaints streamed in again. I contacted Vox again and someone came to have a look, where I was then informed that the extenders we have will NEVER work for a GUESTHOUSE, we will need to need to buy a different type of exterior wifi extender – where I was obviously not happy, and asked if they can install and if everything works, then I will pay, and they refused as I needed to do a payment before they install it, which is bull%%$#^% after a Fight they agreed that they will now install and after a week I will need to pay the full amount, But they will not reimburse me for the 8 wifi extender that I have brought already, and also have to pay for installations AGAIN? I have paid so Much money already for a service and product that does NOT work, and need to pay again. I just feel I was sold something TWICE that is not meant for a Guesthouse, and I had a Guest House with 22 rooms from the word GO! So trying to get hold of the Manager is impossible, after many emails, phone calls etc. I thought it good to put it Facebook to warn my friends to think twice before using Still waiting for an Answer.

0
Replies (2)
Vox Telecom
Vox Telecom's reply11 Jul 2022, 18:25
Official
Good day,  Lucille 

Thank you for your query. 

Kindly note that we have sent the details of your query to your Account Manager to investigate and assist further. 

We will contact you shortly to assist with the resolution of your query. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply15 Jul 2022, 13:15
Official
Good day, Lucille D
  
 Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation from the finance team that the billing query has been resolved. 

The  necessary amendments have been made on your Vox Account.

Should you require any further assistance, please do not hesitate to contact us on 087 *** or email *** 

Kind Regards, 
Vox