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pB
prasad B

1 reviews | Active since Sept 2018

21 Dec 2022, 23:43

Wakeup Vox

After sales support is pathetic and still waiting for the router to be delivered.and Skynet couriers are failing to do this Now if I cancel the fiber I need to pay huge amount for nothing This is not good😑

0
Replies (4)
Vox Telecom
Vox Telecom's reply22 Dec 2022, 08:03
Official
 Good day,  Prasad B 

Thank you for your review.

Kindly note that the details of your query has been sent to the Customer Service team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox  

Best regards,

Vox Telecom
Vox Telecom's reply23 Dec 2022, 08:12
Official
Good day Prasad B

Thank you for your patience whilst this matter was being investigated. 

 Kindly note that we have received confirmation that line has been activated and the router self  installation has been completed. 

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox

Best regards,

pB
prasad B's update23 Dec 2022, 16:40
Reviewer Update
Finally the issue has be resolved, the root cause of issue is using Skynet courier. Suggesting Vox to use other courier companies
Vox Telecom
Vox Telecom's reply23 Dec 2022, 17:25
Official
Good day,

Thank you for your feedback .

Kind regards,

Best regards,