Waiting two weeks for connection.

So I'm a new customer with Vox. I signed up for the service on 18 February 2016. I have not had Internet for ONE second since I signed up with them. I have lost a lot of business because of not having an Internet connection. I have called them everyday for the past two weeks, and I always get the same excuse: \There is a ticket with Telkom to fix the line. Someone will call you back later today\". Guess what, no one ever calls back. Last Friday I was promised someone would come to my house to fix the line. I took a day off work and they never showed up! Despite me calling everyday, complaining that I don't have a connection, they still charge me for the Internet usage! Not even Telkom has such horrible customer service! You just always get generic responses from them, shifting the blame to Telkom. If I wanted to deal with Telkom, I would have stayed with them. I am a very unsatisfied customer and will be cancelling my subscription to their \"service\" very soon if this is not solved."