Waiting times on Vox installation

I ordered fibre from Vox 8 weeks ago. After some Vox admin issues and address/provider confusions, we got the line installed. However, then Openserve had to come fix a lot of their cabling they did wrong when they installed the infrastructure.

During this time i was in communication with Vox on progress as they deal directly with Openserve. I got most of the updates regarding progress from the Openserve technicians that arrived on site and from the sub-contractor that installed the line. After telling Vox about these updates they would forward it to Openserve saying that they will wait for a response.

Most of the time i would hear nothing thereafter. I would hate for nagging the whole time, but otherwise I would not get much communication.

I understand the most of the delay was due to Openserve, but initially there were a lot of admin issues with Vox in ordering the line. It got to such a point where they told me my profile got flagged as high priority. I also feel that more could have been done in terms of providing updates and pushing Openserve to getting the job done (instead of forwarding my mails and leaving it there). When addressing the matter i get no response on it.

After much drama and very high mobile data costs, Openserve finished the job and the line is now active and handed over to Vox. However, now I was told I have to wait another 3 days just to get a call from Vox to schedule a router installation date in the near future. Apparently CPT has a major backlog, but seriously, I have been waiting for 2 months (and apparently I am still high priority) and feel like that in itself is already a major backlog.

Router installation is a 30min job max and its annoying to think that I have to wait another possible week for it - I am very frustrated and also tired of waiting.