Waiting since 31 May 2021 for Vox to connect us to Wifi

We app**** for Vox Fibre on 31/05/2021 and the Vumatel technicians installed the fibre line at our residence on 01/06/2021. On the same day I spoke to a Vox agent who informed me that our line was active and that a router would be delivered to our residence within 48 hours. On 03/06/2021 I called Vox to follow up on the on the progress of our router delivery and the agent informed me that contrary to what I was told on 31/05/2021, our fibre line was yet to be activated and that they were just awaiting our instruction. It was then mentioned that we first had to receive an email containing our username and password before the router could be dispatched and delivered within 48 hours. We received such an email on 02/06/2021. I asked how long it would take before we would receive our router and the agent was unsure, stating that it depended on stock and the "technicians" availability (I thought it was going to be delivered by courier as originally stated. The agent then assured me that I would receive call by close of business on 03/06/2021 with more information (my contact number was incorrectly listed on the system and I asked the agent to correct it). I made a second call to Vox on 03/06/2021 and this agent also promised me a call back before Close of business. Unfortunately I did receive a phone call