waiting on vox's customer service to start at speeds of 20mb up and 20mb down

Vox installed conduit piping visible from space. Hacked up paving and left it as it is still today. We have contacted you to come and rectify to no avail. According to your complaints policy you will furnish us with a reference after 3 days of my complaint.... I am still waiting. I have sent a request for change of ownership on the 2nd of February 2021 - I have various others asking me for the same documents which I sent over and over to everybody - still no answer. Still no change of ownership. They have suspended our service in January and now today February due to non-payment.... Not us nor the previous account holder (renter) receive any invoices and or statements. Do the change of ownership as requested 2 weeks ago so I can receive the mails!!! If you email or phone or send out postal doves we would actually know what and where to pay people. I have asked now on 4 separate occasions for a manager or senior person to contact me..... still waiting.