Waiting game on terrible non verbal suppliers

On the 23rd December more that a month ahead I canceled my old line at previous home adress. Plus I ordered a new line for new home adress and got a order confirmation. (I did asked for home transfer they said no I must cancel and apply for new line)

From the 3rd of Jan we tried following up after no success. The whole time they promise to call back with an update. The 9th of January when we called they said the technition was suppose to come out on the 3rd that never happend.

On the 9th a lady Katlego phoned me from Vox asked me to sent picture op the frogfoot box in the home, prove of aderess and asked some questions if it a freestanding or does it have a flat ect. This morning I got another whatsapp/email confirmartion that a new order has been placed. Still nobody can tell me whats going on. On whatsapp customercare they once again asked to sent photos of the frogfoot box ect. On this stage everybody is asking for images and proof to only extent the problem and not really doing anything. After asking Katlego on email why the 2 orders I still didnt get a reply till now. Looks like you want to make money but when it come to installation ect you are nothing.