waiting a week for onsite technitian to come out

I have been without internet since last week wednesday 27th March. I have spent over R100 calling and keep getting told to wait a technitian will come out to my house and sort out the router. They say 72 hours. Its now Tuesday 2nd April and I still get told to wait. Please can someone from the on site department call me immediately to schedule for technitian to come out. I am home today for this reson. 1 week is really rediculous to be without internet. Thank you