Vumatel partners with vox is a joke.

We had a connection issue with my wifi in last week after we moved. It took 4 days when an escalation agent called and stated he can assist me to reaolve my issue. He then advised my serial number does not correspond with the new house. Vox sent another new router then he said worries he will fix it on the system. The Wifi was fixed and weak signal in the back room. But it was functioning. This morning after 4 days without connection issues i could not log into work and my son lost a days wages. I called 5 times today and i was advised a technician needs to come out. Why could they not be aent this morning already. I had drive to work as well and i have been advised late this afternoon i will need make alternative arrangements as will not have any connections untill the technician contacts me to rectify the issue i was also advised my router could faulty. I dont think anyone at voz technical support or client services know what they are talking about. I would never recommend this company to anyone. I will looking for new provider ons my 12 month period is completed. Worse customer service support ever. I have ask my family if my son can work there tomorrow it just gets better.