CP
Christian P
1 reviews | Active since Jul 2011
05 Feb 2025, 09:39
Voxy been not intelligent
I try to use "voxy" via the VOX WA channel. It seems the VOX AI is not too intellegent at all, I have other words statting with "i" in mind. I click through the menu to get to "biling" and then to "Ticket follow-up" and when one pushes the pre-defined option it enter it twice resulting in voxy having a meltdown and not knowing what to do and returns you to the main menu- that game you can do for hours if you are keen. So there might be something wrong.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
05 Feb 2025, 10:26Good day, Christian
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Feb 2025, 10:26
Official
Good day, Christian
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Feb 2025, 11:43Good day, Christian
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the customer team has made contact and assisted accordingly.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the customer team has made contact and assisted accordingly.
Regards
Vox
Vox Telecom's reply11 Feb 2025, 11:43
Official
Good day, Christian
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the customer team has made contact and assisted accordingly.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the customer team has made contact and assisted accordingly.
Regards
Vox
CP
Christian P's updateReviewer Update
11 Feb 2025, 13:27Thanks a lot for the reply, but with whom did the customer team made cotact ? With voxy ? clearly not me.
CP
Christian P's update11 Feb 2025, 13:27
Reviewer Update
Thanks a lot for the reply, but with whom did the customer team made cotact ? With voxy ? clearly not me.
Vox Telecom's replyOfficial
11 Feb 2025, 13:37Good day ,Christian
The response Mangement team made direct contact with you to assist with the problem on the WhatsApp app .
We also received confirmation that our customer service made contacted on the 06 February 2025
VOX***1 – Cancellation fees incorrectly billed, - credited posted.
VOX***3 – On hold, await debit order confirmation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Regards
The response Mangement team made direct contact with you to assist with the problem on the WhatsApp app .
We also received confirmation that our customer service made contacted on the 06 February 2025
VOX***1 – Cancellation fees incorrectly billed, - credited posted.
VOX***3 – On hold, await debit order confirmation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Regards
Vox Telecom's reply11 Feb 2025, 13:37
Official
Good day ,Christian
The response Mangement team made direct contact with you to assist with the problem on the WhatsApp app .
We also received confirmation that our customer service made contacted on the 06 February 2025
VOX***1 – Cancellation fees incorrectly billed, - credited posted.
VOX***3 – On hold, await debit order confirmation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Regards
The response Mangement team made direct contact with you to assist with the problem on the WhatsApp app .
We also received confirmation that our customer service made contacted on the 06 February 2025
VOX***1 – Cancellation fees incorrectly billed, - credited posted.
VOX***3 – On hold, await debit order confirmation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Regards
CP
Christian P's updateReviewer Update
13 Feb 2025, 15:55Thanks yes the different points regarding the cancellation were addressed after bouncing for one hour from sales to retention to account department and lucky ended up with the person I started the process last year. Thanks to Mekyle Sorajbillie (5 stars) the problems are solved - voxy is still having problems
CP
Christian P's update13 Feb 2025, 15:55
Reviewer Update
Thanks yes the different points regarding the cancellation were addressed after bouncing for one hour from sales to retention to account department and lucky ended up with the person I started the process last year. Thanks to Mekyle Sorajbillie (5 stars) the problems are solved - voxy is still having problems
Vox Telecom's replyOfficial
13 Feb 2025, 16:01Good day, Christian
Thank you for your feedback.
A request has been logged with the relevant department for assistance.
Thank you for your feedback.
A request has been logged with the relevant department for assistance.
Vox Telecom's reply13 Feb 2025, 16:01
Official
Good day, Christian
Thank you for your feedback.
A request has been logged with the relevant department for assistance.
Thank you for your feedback.
A request has been logged with the relevant department for assistance.
CP
Christian P's updateReviewer Update
13 Feb 2025, 16:12Hi Vox, no need Kay from Response Management is on the case
CP
Christian P's update13 Feb 2025, 16:12
Reviewer Update
Hi Vox, no need Kay from Response Management is on the case