Vox/Vumatel

What kind of service is this? I cancelled my existing contract of R729.00. Vox responded it can only be cancelled from the 01/04/2025, which is not acceptable, because now I’m stuck with two months outstanding premiums.

When I spoke to the cancellation department I was told contract will be cancelled end of February.

On top of this, I was signed up with new contract of R729.00 with another account number! The exact same contract I cancelled. I’m still an existing client with an account with Vox. So I’m now stuck with 3 THREE CONTRACTS! EXISTING one of R729.00, NEW one for R729.00 and DOWNGRADE OF R429.00.

The excuse from Vox was contract can only be cancelled in a months time which is end of Feb 2025.

Susanna Sieberhagen