Vox/Vumatel and their lack of service.

So we were scheduled to have fibre installed on the afternoon of 04/08. The technicians were an hour late, and when they finally arrived, they spent a whole of 5 seconds looking at the box by the gate, said they can't do the installation but they will send other technicians, and left. It's now 6 days later, I've been trying to phone Vox for a whole week, but doesn't matter when you phone, there's always 15 people ahead of you in the queue, and after holding for 30+ minutes, the phone gets shut down every single time. I tried the WhatsApp line, no assistance, I sent an email, no assistance. So obviously I enquired with other network providers, who informed me that they can't assist me until Vox cancels my order with Vumatel. So between Vox and Vumatel, the service has been equally pathetic, and I'm stuck with no fibre. Please, please cancel my order. If this is the level of service I'll have to deal with as a customer, it was a blessing that the technicians were too lazy to do their job on a Friday.