TE
Tabassum E
1 reviews | Active since Feb 2020
05 Feb 2025, 09:44
vox/vodacom fibre -east rand benoni
fibre lines in mackenzie park has been down since 25th january to date- vox cant give a definite answer as to when vodacom will fix the connection - int the interim i have to keep calling at my expense to get an update- not to mention additional purchasing of data. no urgency from vodacom and vox to resolve the matter - as i understand, we are more than 36 households affected and not one person that has been affected received any feedback or progres- absolutely terrible services- vodacom doesn't even give feedback if you call them
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
05 Feb 2025, 11:21Good day, Tabassum
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance.
We will provide feedback to you via the initial request logged.
Regards
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance.
We will provide feedback to you via the initial request logged.
Regards
Vox
Vox Telecom's reply05 Feb 2025, 11:21
Official
Good day, Tabassum
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance.
We will provide feedback to you via the initial request logged.
Regards
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance.
We will provide feedback to you via the initial request logged.
Regards
Vox
TE
Tabassum E's updateReviewer Update
05 Feb 2025, 11:24So I have been told since the 27th. Until today there hasn't been any confirmation when the line will be fixed,all I am told is your exact reply. How many time must you escalate this to your service provider . Surely it must frustrate you if your service provider can't answer you
TE
Tabassum E's update05 Feb 2025, 11:24
Reviewer Update
So I have been told since the 27th. Until today there hasn't been any confirmation when the line will be fixed,all I am told is your exact reply. How many time must you escalate this to your service provider . Surely it must frustrate you if your service provider can't answer you
Vox Telecom's replyOfficial
11 Feb 2025, 13:12Good day, Tabassum
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Feb 2025, 13:12
Official
Good day, Tabassum
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
TE
Good day Vox.
That is correct yes,services were restored on the 7th Feb in the evening. I am just waiting for my credit query for the down time to be responded to
Regards
Tabassum E's updateReviewer Update
11 Feb 2025, 13:16Good day Vox.
That is correct yes,services were restored on the 7th Feb in the evening. I am just waiting for my credit query for the down time to be responded to
Regards
TE
Tabassum E's update11 Feb 2025, 13:16
Reviewer Update
Good day Vox.
That is correct yes,services were restored on the 7th Feb in the evening. I am just waiting for my credit query for the down time to be responded to
Regards
Vox Telecom's replyOfficial
11 Feb 2025, 13:28Good day, Tabassum
Thank you for your response.
A request has been logged with the relevant department for assistance.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Kind Regards,
Vox
Thank you for your response.
A request has been logged with the relevant department for assistance.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Kind Regards,
Vox
Vox Telecom's reply11 Feb 2025, 13:28
Official
Good day, Tabassum
Thank you for your response.
A request has been logged with the relevant department for assistance.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Kind Regards,
Vox
Thank you for your response.
A request has been logged with the relevant department for assistance.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Kind Regards,
Vox