Voxtelekom POOR customer service!!!

Hi all,

I ordered fibre in January through Octotel who has been absolutely excellent.

My fibre has eventually been installed however i am awaiting my router from Voxtelekom however this process is not happening.

I have spoken to Octotel and they advised me that everything has been set up, activated and sent the request to Vox..

Vox when I called Vox to discuss my router delivery I was literally transferred more than 8 times until somebody drops the line on me, I then call back and guess what...... we play a transferring game until the like drops... nobody takes ownership...nobody wants to help.

Vox called me this morning at 12pm which I presume it is regarding my router, however i missed the call as I was in a training session at work.

I called the number back and guess what, nobody can tell me why and who they called me. I spoke to and Ivy in what i think was the technical department, I spoke to a Damian I spoke to a Ryan who wanted to transfer to the gentleman that tried to call me at 12pm by the name of Rafiki and guess what.....the line drops. I called back again, spoke to Ryan who gave the number for head office which is apparently Rafiki's line... the number he gave me is the same head office number i have been calling for the past hour and a half and name body answers, or they answer and then put down

I type this post with great anger therefore I may not be making sense in certain paragraphs. Iv never used hello peter before but I hear this is a great forum.

Nothing will probably come of this post because companies like Vox are untouchable ....but hey we see what happens.

I just want my router or I want to cancel my order and go with a different ISP. Absolutely appalling service...worst iv ever experienced!!!