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Boipelo M

1 reviews | Active since Jun 2024

02 Jun 2024, 10:56

Voxtelecoms poor service!!!!!!!!!!!

I’ve been struggling with this company for the past three months. Every month there are technical issues and the WiFi keeps going down. Yesterday I called 5 times which included 3 times when they hung up the phone. I sent countless emails to them and my WiFi is still down . I called again this morning they hung up the phone again. I emailed thrice and no one is getting back to me. Vox telecom what a very poor service I wouldn’t recommend it to anyone.

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Replies (3)
Vox Telecom
Vox Telecom's reply02 Jun 2024, 11:34
Official
Good day , Boipelo M

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
An sms was sent as per below to the nominated cell number :

Fibre Line Query has been logged with FNO Openserve 49BTK010624
The FNO has a turnaround time of up to 120 hours
We are following up and will update you once we have Feedback.
Vox ***

Regards
Vox Telecom

BM
Boipelo M's update02 Jun 2024, 11:41
Reviewer Update
As I said on my email, I’m writing an online exam today at 16:00. I need to study using my laptop which requires internet. I cannot study and how am I going to write my exam today when you guys are telling me about 120 hours. O top of me paying every month I still need to dig deep into my pockets and buy airtime to call you while I have to hold for a good hour. This is really inconveniencing because I need to log in using WiFi to write my exam and to study for my exam today at 16:00!!!
Vox Telecom
Vox Telecom's reply05 Jun 2024, 09:57
Official
Good day, Boipelo
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox